Refund Policy
Last updated: October 4, 2026
1. Digital downloads and your right to cancel
You have 14 days to cancel a purchase of digital content from Charlie Books, as long as the download has not been made available to you. At checkout you are asked to give express consent to immediate access to the digital content and to acknowledge that you lose the right to cancel once your download is available. Once your download has been made available following that consent, the right to cancel ends — as permitted by the UK Consumer Contracts Regulations 2013 and equivalent EU consumer rules.
2. Faulty or incorrect files
If a file will not open, is corrupted or incomplete, or you received the wrong book or language, contact us and we will replace it. If we cannot provide a working replacement, we will refund you in full. This does not affect your statutory rights.
3. Paperbacks and Kindle editions bought on Amazon
Purchases made on Amazon — including paperback and Kindle editions — are handled under Amazon's own returns and refunds policy. We are unable to process refunds for orders placed through Amazon; please use the returns options in your Amazon account.
4. How to request
To request a replacement or refund, email contact@charliebooks.uk with your Stripe receipt or order email and the reason for your request. We reply within 48 hours, and approved refunds are returned to the original payment method within 5–10 business days.
5. Contact
For any refund-related questions, contact us at: contact@charliebooks.uk